سياسة الاستبدال والاسترجاع

Return / Exchange / Cancellation Conditions The customer has the right to return / exchange the product within 7 days from the date of receiving the product, provided that the product has not been used or benefited from. (Receipt proof of purchase must be available). To accept the return or exchange process, the product must not be used or opened and must be placed in its original packaging without damage. If the customer wishes to return / exchange the product, they bear the shipping costs incurred. The customer also has the right to exchange if a damaged or defective product is received due to the shipping and delivery process or if an incorrect product is received, provided that the objection is made within the first 7 days from the date of receiving the product. Products cannot be returned / exchanged after 7 days from the date of receipt. Products that have been used in any way cannot be returned / exchanged according to regulations. The customer can cancel the order if it has not been shipped and change the order status to "Being shipped." Return / Exchange / Cancellation Method The product must be in good condition and not used or benefited from by the customer to be eligible for return. We have the right to inspect the product before returning it to ensure its condition, and the customer bears all shipping, inspection, or any other fees. If the product arrives damaged or broken, you can contact customer service numbers or the company's social media accounts. Send the shipment to the address provided to you via customer service. For online paid orders: If the cancellation is requested after the order has been shipped, the paid amount will be refunded within ... 10 working days after the shipment returns to the company's warehouses. After the product reaches us, the quality team will verify the condition of the product, provided that the product is intact and not fully or partially consumed. The amount will be transferred to the customer's account within 10 days according to the bank's policy. In case of order then payment by cash or other means, and delay in receipt beyond the scheduled date due to reasons attributable to us or the carrier for more than 15 days from the estimated receipt date, you have the right to refuse receipt, return the order at our expense, and get a full refund, unless the delay is due to a force majeure. Please understand that the carrier may face general delay circumstances beyond their control, most notably the high volume of shipping requests received from customers and other online stores. In this case, it is better to buy from the local store in your city, especially if they have their own delivery representative, as we do in major cities in Saudi Arabia.